Refund Policy

Last updated: April 7, 2026. All purchases are processed by Paddle as Merchant of Record.

1. Merchant of Record

All payments for products sold on FlowMind AI Store are processed by Paddle.com as the authorised reseller and Merchant of Record. When you purchase, you are buying from Paddle. Paddle's Refund Policy and Buyer Terms apply to every transaction.

Flow mind Ai store supplies the digital automation templates and related product support. Paddle handles payment processing, billing support, and refund requests.

2. 14-day refund period

You may request a refund within 14 days of your purchase date in line with Paddle's Refund Policy and applicable consumer protection law. Refund requests must be submitted within this period.

Where local consumer protection laws grant you additional or non-waivable rights, those rights apply. Nothing in this policy limits your mandatory consumer rights.

3. How to request a refund

To withdraw from a purchase or request a refund, contact Paddle directly:

Visit paddle.net and select Request refund
Use the "View receipt" or "Manage subscription" link in your order confirmation email
Submit a request via the support link on your receipt or billing page

Eligible refunds are processed to your original payment method, typically within 14 days of approval, as described in Paddle's Refund Policy.

4. Product support

For help with downloading, installing, or using a template after purchase, contact agencyflowmind@gmail.com with your order reference. Product support questions do not replace submitting a refund request to Paddle.

5. Chargebacks

Please contact Paddle before initiating a chargeback or payment dispute so your request can be reviewed. See Paddle's Refund Policy for details on chargebacks and payment disputes.